1. Acceptance of Terms

By accessing or using the website, services, or any applications made available by (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legal agreement between you and . If you do not agree to these Terms, you must not access or use our Services.

By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Definitions

• "User", "You", or "Client" refers to the person accessing or using the Website or Services.
• "We", "Us", "Our", or "" refers to the legal entity operating this platform.
• "Services" refers to the social media marketing (SMM) services, panel access, API, and related tools provided via the Website.
• "Account" means the unique account created for You to access our Services.
• "Order" refers to a request for Services placed by You through our platform.

3. User Accounts

To access certain features of our Services, you may need to create an account. When you create an account, you agree to provide accurate, current, and complete information and to update this information to maintain its accuracy.

Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to:

• Create a strong, unique password for your account
• Notify us immediately of any unauthorized use of your account
• Ensure you log out from your account at the end of each session
• Not share your account credentials with any third party

We reserve the right to disable any user account if, in our opinion, you have violated any provision of these Terms.

4. Wallet Funding and Payments

Most services on are purchased using prepaid wallet credit. Funding flows may rely on third-party payment providers and processing systems.

• Wallet balances are platform credits for use within .
• They are not bank deposits, stored-value accounts, or guaranteed cash-withdrawal balances.
• We may delay, limit, or reject funding or wallet activity when we detect fraud risk, payment abuse, duplicated requests, or unresolved disputes.
• All payments are final and non-refundable unless otherwise stated in our Refund Policy.
• We reserve the right to change prices for our Services at any time without prior notice.

5. Orders, Delivery, and Provider Dependency

Order delivery depends on the specific service, current provider conditions, target validity, platform availability, quantity, and timing.

• We may refuse, pause, cancel, or review orders that appear invalid, private, duplicated, impossible to fulfill, abusive, or likely to create payment or platform risk.
• Not every service supports refill, cancellation, or reversal. Those options depend on the selected service and how far delivery has progressed.
• Estimated start times, completion speeds, or confidence labels are guidance, not guarantees.
• We are not responsible for delays or failures caused by third-party social media platforms (e.g., Instagram, TikTok, YouTube, etc.).

6. Prohibited Activities

You agree not to use our Services for any purpose that is unlawful or prohibited by these Terms. Prohibited activities include, but are not limited to:

Content Restrictions

• Using our services to promote illegal content, hate speech, or discriminatory content
• Promoting content that infringes on intellectual property rights, including copyright and trademark
• Using our services for adult content, pornography, or sexually explicit material
• Promoting violence, harassment, or any form of abuse

Technical Restrictions

• Attempting to gain unauthorized access to our systems or other users' accounts
• Using automated scripts, bots, or other software to access or scrape our services
• Attempting to bypass any rate limiting, security measures, or usage restrictions
• Attacking, reverse-engineering, overloading, or interfering with the site, app, APIs, or delivery systems

Business Conduct Restrictions

• Misrepresenting your affiliation with us or falsely implying an endorsement by us
• Engaging in deceptive practices, including making false claims about our services
• Reselling our services without proper authorization
• Using stolen payment instruments, evading bans, abusing chargebacks, or creating duplicate accounts to bypass controls

Violation of these prohibitions may result in immediate termination of your account and may subject you to legal liability.

7. Suspension, Refusal, and Termination

• We may suspend accounts, limit wallets, delay withdrawals of credit, block orders, or request verification when abuse, fraud, chargeback risk, or security concerns arise.
• We may preserve records, messages, proofs, and transaction data while investigating disputes or suspicious activity.
• Repeated abuse of refunds, refills, cancellations, payment methods, or support channels may lead to account restrictions or closure.
• We reserve the right to terminate your access to the Services at any time, with or without cause, and with or without notice.

8. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are owned by , our licensors, or other providers of such material.

• Our Services are protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent.
• You may use the platform for your own campaigns or client operations, but you may not copy or redistribute the platform itself without permission.

9. Limitation of Liability and Disclaimer of Warranties

To the maximum extent permitted by applicable law:

• We exclude all warranties, express or implied, regarding the accuracy or availability of the Website or its content.
• We are not liable for any indirect, consequential, or incidental damages arising from your use of the Website or services.
• We do not guarantee uninterrupted service, specific outcomes, or continued availability of any third-party platform or provider.
• We are not liable for any loss of profits, revenue, data, or goodwill.

However, we do not exclude liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability which cannot be excluded under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless , its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any third-party rights, including without limitation any intellectual property rights
• Any content you submit, post, or transmit through our Services

11. Governing Law and Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which is established.
• Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration association.
• You agree that any claim against us must be filed within one (1) year after the cause of action arose, or such claim is permanently barred.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

13. Contact Information

If you have any questions about these Terms, please contact us at:

• Website:
• Email: support@matrixsmm.site

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party.
• Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to .
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website and all services provided by .
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